ODP Business Solutions (fka Office Depot)
ODP Business Solutions (fka Office Depot) is the primary supplier of office supplies and accessories for 海角社区.
Benefits of the master contract supplier relationship are that 海角社区 receives outstanding pricing on office supplies, free freight, deep discounts on a hotlist of supply items, no-hassle return policy, and dedicated on-campus representation.
Local Sales Representatives
Richard Merten
Global Account Manager - West Region
richard.merten@odpbusiness.com
Cell: 832-477-6118
| Question | Answer |
|---|---|
| Order Status feature available in Punch-out | Yes |
| Email Order Acknowledgement sent to Requester | Yes |
| Email Ship Acknowledgement sent to Requester | No |
| Deadline for Orders to Ship Same Day | 3:00 PM CST |
| Standard delivery time | Delivery time indicated in Shopping Cart |
| Shipping and Handling charges | Shipping and Handling charges do not apply. |
| E-quote functionality available in Punch-out | Not Available |
| Order History feature available in Punch-out | Yes |
| Favorites/Hotlists feature available in Punch-out | Yes |
| Order cancellation and returns | For all cancellations or returns, please email richard.merten@odpbusiness.com or ecsupport@officedepot.com. You will be required to have a written confirmation from the supplier to clear the Workday encumbrance. |
| Catalog Product Restrictions |
Yes, per the 2019 Office Depot contract.
|
| Additional Notes | N/A |
Additional Dedicated Contact Methods
Hours of Operation: Monday鈥揊riday, 8:00 AM 鈥� 6:00 PM
Customer Service Phone: 1-800-279-1528
Customer Service Email: strategicsupport@officedepot.com
Invoice Copies & Proof of Delivery (POD): abbillingsupport@officedepot.com
Have a need outside of normal business hours? You鈥檒l receive a message asking you
to call back or email your request. Your email will be prioritized the next business
day.
Questions?
All questions concerning this contract should be directed to 海角社区 Procurement at 225-578-2176 or purchase@lsu.edu.
Rev. 7/1/2024
Competitively bid through
海角社区 Procurement Services
ITN #851 - Office Supplies